Communication is charged and the political landscape, regardless of side you are on, adds for tense work situations. There are employees who are stressed and are having physical responses to what is going on in the world. When two opposites come together in the workplace over national and international issues, it makes for a great environment for negative conflict.
While conflict in problem solving and business meetings can be beneficial, the uptick in negative conflict is apparent. The headlines with lawmakers and politicians involved in bad behavior and rants because of conflict have given license to negative workplace interactions. What should you do?
As a leader, you must take action. First and foremost, make clear what the expectations are in the workplace. You must model the behavior expected. At times, you will need to moderate employee conflict because they are unable to get past the conflict to get to the work. Lay the ground rules. Make it clear that the conversation will be respectful at all times. Allow the parties to describe what they are feeling. Ask questions like: How have they received communications? Why does it matter? What do you want? Refocus on some desired outcomes, ask how they can contribute to the desired outcome and get a commitment to doing and being better. Do not take sides. Listen and focus on solutions.
A return to peace can happen. If the situation has escalated, provide EAP services and do not neglect items that are suited for your performance management process.
